Shipping & Delivery

Availability: We ship out most items from our store in Grangeville, Idaho normally within 2-3 business days of your order. On some occasions we may not stock certain items in our stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more. Custom-made items ship when they are completed; each custom item should include estimated shipping timeframes in their individual product listings.

Carriers: For most orders you may select UPS or USPS as your preferred carrier during the checkout process. For orders that quality for Free shipping we ship almost all of our packages via USPS. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.

Tracking Information: Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.

International Orders: At this time we are only shipping to the USA and Canada. We do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices according to UPS, Fedex or USPS rate tables. International orders do not quality for Free shipping.

Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders under $50. All other orders will be charged the actual shipping charges from our warehouse to your door. Shipping days are business days. This excludes weekends and holidays. International orders and orders to Alaska and Hawaii do not quality for Free shipping.

In-Store Pickup: If you are in the Grangeville-Lewiston, Idaho area and are willing to pick up your order at one of our retail locations, you may select "Free In Store Pickup" from one of our locations as your shipping option. The store you choose will contact you directly as soon as your order is available and you will receive an email confirming an estimated arrival time for pickup. This is usually within 1-2 days of you placing your order.

Returns & Replacements

Returns: With every purchase at HomeGrownQuilts.net we offer a 10-day, hassle-free money back guarantee. This means that if for any reason you are not satisfied with your purchase you can contact us and return it for a refund.

To return an item for any reason, simply contact us via phone 1-208-983-0254 or e-mail homegrownquilts@yahoo.com and we will get your return processing immediately and give you instructions on how to return your purchase.

Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. General returns are subject to have shipping fees deducted from the refund.

Restocking: If any machine is returned without its original factory box or missing accessories a restocking fee will be deducted from the refund.

Non-Returnable Items

• All Opened Embroidery Software
• Dream World Sew Steady extension tables
• Cut fabric
• Patterns/books

Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange.

Damaged Product: If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.

Privacy & Security

This privacy notice discloses the customer privacy practices of HomeGrownQuilts.net. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the use of your information.
• How you can correct any inaccuracies in the information.
• Information Collection, Use, and Sharing

HomeGrownQuilts.net is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

If you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you register for a class through our site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

We use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout. This website uses remarketing & prospecting services to advertise on third party websites (including Google) to previous & similar visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google use cookies to serve ads based on someone’s past visits to the HomeGrownQuilts.net website. Of course, any data collected will be used in accordance with our own