Terms & Conditions
Shipping & Delivery
Availability: We ship out most items from our store in Grangeville, Idaho normally within 2-3 business days of your order. On some occasions we may not stock certain items in our stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more. Custom-made items ship when they are completed; each custom item should include estimated shipping timeframes in their individual product listings.
Carriers: For most orders you may select UPS or USPS as your preferred carrier during the checkout process. For orders that quality for Free shipping we ship almost all of our packages via USPS. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.
Tracking Information: Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.
International Orders: At this time we are only shipping to the USA and Canada. We do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices according to UPS, Fedex or USPS rate tables. International orders do not quality for Free shipping.
Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders under $50. All other orders will be charged the actual shipping charges from our warehouse to your door. Shipping days are business days. This excludes weekends and holidays. International orders and orders to Alaska and Hawaii do not quality for Free shipping.
In-Store Pickup: If you are in the Grangeville-Lewiston, Idaho area and are willing to pick up your order at one of our retail locations, you may select "Free In Store Pickup" from one of our locations as your shipping option. The store you choose will contact you directly as soon as your order is available and you will receive an email confirming an estimated arrival time for pickup. This is usually within 1-2 days of you placing your order.
Returns & Replacements
Returns: With every purchase at HomeGrownQuilts.net we offer a 10-day, hassle-free money back guarantee. This means that if for any reason you are not satisfied with your purchase you can contact us and return it for a refund.
To return an item for any reason, simply contact us via phone 1-208-983-0254 or e-mail firstname.lastname@example.org and we will get your return processing immediately and give you instructions on how to return your purchase.
Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. General returns are subject to have shipping fees deducted from the refund.
Restocking: If any machine is returned without its original factory box or missing accessories a restocking fee will be deducted from the refund.
Defective Merchandise: If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange.
Damaged Product: If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.
Privacy & Security
This privacy notice discloses the customer privacy practices of HomeGrownQuilts.net. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
HomeGrownQuilts.net is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
If you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you register for a class through our site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.